IMPORTANT: If you ever need to undo a payment in your account for reasons like misapplication, returns, or overpayments, you can manually perform this action. It's important to note that if the payment was processed through Stripe and you wish to refund the payment to the tenant, you will need to log in to your Stripe account to initiate the refund process. Reversing a payment in your Lommlease account is solely for keeping accurate records; it does not automatically return funds externally if needed.
1. Select the invoice that the payment was applied.
2. In the transaction details section, select "Reject"
3. Add a description.
4. The invoice balance will be adjusted, and the payment status will indicate rejection.
